SAMUEL KEFAS IDI
Versatile Professional | Cyber Security & HSE Specialist
Ikeja, NG.About
Highly versatile professional with over 5 years of cross-industry experience in cyber security, HSE, gas operations, and customer service, complemented by a B.Eng in Water Resources and Environmental Engineering. Expertly combines technical monitoring, project coordination, and strategic communication to drive operational excellence and improve safety standards. Certified in Project Management, HSE, and Cyber Security Fundamentals, poised to deliver impactful results in dynamic environments.
Work
SBTS Group/Kallmania
|TECHNICAL CALL CENTER AGENT/SOC ANALYST
Abuja, FCT, Nigeria
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Summary
Currently serving as a Technical Call Center Agent and SOC Analyst, supporting call center operations and maintaining network infrastructures while enhancing social media engagement.
Highlights
Spearheaded social media engagement strategies, achieving a 20% growth in online presence and enhancing customer interaction.
Provided critical support for call center operations, resolving complex customer inquiries and optimizing service delivery.
Managed and maintained robust network infrastructures, promptly troubleshooting issues to ensure uninterrupted system performance and data integrity.
Utilized SOC analyst principles to monitor security events, contributing to the proactive identification and mitigation of potential cyber threats.
China Clean Energy Technology Company
|GAS FACILITY OFFICER
Sagamu, Ogun State, Nigeria
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Summary
Monitored plant equipment performance and implemented HSE policies to minimize downtime and ensure a safe working environment.
Highlights
Minimized plant shutdowns due to failure by 90% through proactive monitoring of equipment performance and rapid troubleshooting of critical issues.
Ensured adherence to stringent Health, Safety, and Environment (HSE) policies, fostering a secure and compliant operational environment.
Conducted regular inspections and implemented preventive maintenance schedules, significantly improving operational efficiency and safety protocols.
China Communication Construction Company (CCCC) – Kano-Maradi Railway Project
|HSE OFFICER
Kano, Kano State, Nigeria
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Summary
Conducted risk assessments, safety audits, and incident investigations to reduce accident rates and enhance emergency response across project zones.
Highlights
Reduced project accident rates by 30% through comprehensive risk assessments, safety audits, and targeted site inspections.
Led the investigation of incidents, producing detailed reports and ensuring the rigorous enforcement of corrective and preventive actions.
Orchestrated and successfully led emergency response drills across multiple project sites, enhancing preparedness and team coordination.
Developed and implemented robust safety protocols, contributing to a culture of workplace safety and regulatory compliance.
Activationplus Ltd
|SALES OFFICER
Kano, Kano State, Nigeria
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Summary
Executed customer profiling and market activation campaigns to significantly improve sales performance for Activationplus Ltd.
Highlights
Drove a 15% improvement in sales performance by developing and executing targeted market activation campaigns.
Conducted in-depth customer profiling to identify key market segments and tailor sales strategies for maximum impact.
Managed customer relationships and sales pipelines, consistently exceeding targets and contributing to revenue growth.
Education
Ahmadu Bello University, Zaria
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Bachelor of Engineering (B.Eng)
Water Resources and Environmental Engineering
Grade: 3.43/5.0
Army Cantonment Senior Secondary School, Ikeja
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Senior Secondary School Certificate (WAEC)
Secondary Education
Central Primary School, Ikeja
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First School Leaving Certificate
Primary Education
Languages
English
Certificates
HSE Level 1-3 Certification
Issued By
Professional Body
Project Management Certification
Issued By
Professional Body
Customer Service and Relationship Management
Issued By
Professional Body
Logistics and Supply Chain Management
Issued By
Professional Body
Cisco Networking Devices and Configuration
Issued By
Professional Body
Cyber Security Fundamentals
Issued By
Professional Body
Skills
Project Coordination & Stakeholder Engagement
Project Planning, Task Management, Cross-functional Collaboration, Reporting, Communication.
Cybersecurity
SOC Analysis, Network Security, Threat Detection, Incident Response, Security Fundamentals.
Health, Safety, and Environment (HSE) Compliance
Safety Audits, Risk Assessment, Environmental Regulations, Emergency Response, Policy Implementation.
Gas Operations & Technical Monitoring
Plant Operations, Equipment Performance, Troubleshooting, Maintenance, Process Optimization.
Report Writing and Communication
Technical Documentation, Business Communication, Presentation Skills, Data Reporting, Analysis.
Microsoft Office Suite
Word, Excel, PowerPoint, Data Analysis, Document Creation, Presentation Design, Spreadsheet Management.
Digital Communication Tools
Email, Social Media, Google Workspace, Social Media Management, Digital Collaboration, Content Management.
Customer Service & Relationship Management
Customer Support, Client Relations, Stakeholder Engagement, Communication, Conflict Resolution.
References
ASP. Idi Samuel Achigak
23 PMF, Nigerian Police Force, +2348081763762
Rev. Dr. Hargreaves Akson
Director Bingham Uni Teaching Hospital, +2348038062771